'Pout' is the trading name of Pout Case Ltd registered in the UK.
No part of our website is targeted to attract anyone under 13. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
We may modify the Terms from time to time.
Please read the Terms and check back often. If you do not agree to the Terms, or any subsequent change to them, you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
To use some of the services or features made available to you on this Site you will need to register. Even if you choose guest checkout, you are in effect registering your details with us by placing an order.
When you register you are required to provide other information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: email@example.com. We may also change registration requirements from time to time.
We host poutcase.com with Shopify, one of the leading ecommerce platforms in the world. We do not receive any credit card or billing details. These are securely processed for us by Shopify’s payment partner Stripe – a leading payment solutions provider. They do not provide to us your credit/debit card or account information. We only receive the type of card and last 4 digits of your card number for verification purchases.
The account password you provide should be kept secure, and you must notify Pout immediately of any breach of security or unauthorized use of your account.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are accessing and using the Site on someone else's behalf, you represent that you have the authority to bind that person as a principal to all the Terms provided herein, and you agree to accept liability for harm caused by any wrongful use of the Site resulting from such access or use. We reserve the right to refuse service, terminate accounts, or remove or edit content, for any reason, in our sole discretion without prior notice.
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Pout Terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Pout, whose applications are acceptable to Pout and who have authorized Pout to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Pout reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Pout feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
poutcase.com processes all payments through Shopify Payments. All credit card details are maintained on their respective system's servers. Pout do not maintain any credit card details being used by you on file.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Pout offers products for sale that are in stock and available for dispatch from our distribution centers. Occasionally however, we may be waiting for shipments from our suppliers.
Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to us. Pout will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier, and you will be notified of the estimated delivery date at the selection stage. Your rights regarding Advance Purchase are the same as those for any other purchase at Pout. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
Pout will store a record of your transactions for a minimum of two years.
Prices shown on the Site are in GBP, Euros or US Dollars (or other currencies from time to time) and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top right hand corner of the Site.
All prices and offers remain valid as advertised from time to time. The GBP, Euros or US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Product prices are set in GBP and translated in other currencies at the average weekly applicable exchange rate. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in GBP, USD or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Your card issuer may charge for foreign transactions, for which Pout is not accountable. Before purchasing on poutcase.com please speak to your card issuer.
Pout does not offer a Sale Price Adjustment. Prices at the time of purchase are final, including but not limited to product prices, shipping charges and any applicable Sales tax.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please note, we are not able to alter your order once you have received an email from us confirming it. The sale contract is therefore concluded in London, England and the language of the contract is English.
We may refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Payment can be made by Visa, Visa Electron, Visa Debit, MasterCard, American Express, Maestro, Diners Club, JCB debit and major credit cards, and any other methods which may be advertised on the Site from time to time. Payment will be debited and cleared from your account upon your order being accepted by Pout. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Pout, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Shopify / Stripe payments, a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple, and secure, www.poutcase.com uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Pout Virtual Gift Cards ("Gift Cards") are sold subject to the following Terms and conditions:
Pout insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Once goods have been recorded as delivered by Pout’s logistics partner or carrier, the responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address if signed for delivery option has been selected) is evidence of delivery and fulfilment by Pout, and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods with the exception of Advance Purchase items, in which case you will be notified of the estimated delivery times are to be used as a guide only and commence from the date of dispatch. Pout is not responsible for any delays caused by destination customs clearance processes.
The UK has a number of customs agreements with other countries. Some countries do not charge an import fee, or a customs charge. Please note that paying customs charges is your responsibility in your country of delivery. Pout will not be held responsible for any charges, customs or local taxes you may incur additionally by ordering through our website.
In the event of product(s) being returned to our warehouse as a result of us having been given the wrong shipping address and following an unsuccessful attempt to deliver, we reserve the right to charge for shipping subsequently each time we are asked to deliver the product to the right address. In such a case, we will let you know in writing. Customers who have not received their order in such a case and have given us the wrong address reserve the right for a full refund for the product if the order is cancelled by them, but not a shipping refund.
For any delivery disputes, including but not limited to a parcel being lost during transit, return to sender, and confirmation of delivery, we hold the right to investigate fully with our delivery partners before sending a replacement or issuing a refund. While we try our best to keep any delays to an absolute minimum, Pout cannot be held accountable for any delivery delays as a result of dispute.
Please note that timeframes for processing returns and refunds are estimates only, and not guaranteed, however we will process returns and refunds in accordance with any deadlines specified by law unless we are prevented from doing so by reasons beyond our reasonable control.
If after you have received your product(s) you are not completely happy with what you ordered and would like to return them, you may do so if your product(s) is/ are eligible. you may return your unwanted items within 28 days of the date of receipt.
PLEASE NOTE THAT RETURNS AND REFUNDS ARE NOT ACCEPTED FOR SALE ITEMS, MAKEUP and SAMPLE PACKS.
Pout does not make any promises relating to results from using its products and customer experience varies from person to person. We are unable to accept returns, refunds and exchanges for products that have been opened and used.
To return an unwanted item, which is not a sale, sample or a makeup item please email firstname.lastname@example.org to request your Returns Merchandise Authorisation (RMA) number indicating your order number, the items you are returning, the reason for return and how you would like your return processed (refund, credit or exchange).
We will send you the RMA and shipping labels to enable you to return your items back to us.
Please kindly do not send back any items without having previously obtained RMA and shipping labels from Pout. We will not be able to process any orders which have not been sent back with the right labels.
Once approved, please return your unwanted items within 14 days of your RMA.
Any returning items must be returned to us in an unused, unopened, saleable condition with all original packaging. Returns that are damaged or spoilt will not be accepted and your refund request will be refused. We will refund you the total paid for the returning item, excluding any delivery changes. You may choose to receive something in exchange, store credit to use on poutcase.com or a refund to your original payment method.
Please note that you are required to meet the cost of returning any product(s) to Pout. We recommend that customers send any items back via a tracked service. Items do get lost sometimes and without tracking details we will not be able to locate your return in case of delays.
All returns should be addresses to the distribution center, as instructed via an Approved RMA request.
You may return new, unopened items within 28 days of delivery for a full refund subject to makeup return and refund policy below, if the item has not been bought on an offer or is not a makeup.
Any item which has been purchased on sale is not eligible for refund/ exchange or store credit. All sale item sales are final.
Notwithstanding above terms, whether the makeup is purchased at full price or discount, we are not able to accept returns and will not refund the makeup purchase except in cases where we have made a mistake and sent you a wrong makeup, or the items sent to you were faulty.
If you are returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you. We would provide you with shipping labels and RMA so that the items can be accepted back into our warehouse, however are not able to reimburse shipping costs. It would be your responsibiity to ensure the item gets to us and is shipped via a trackable method with proof of delivery.
If you are returning to us items which have been shipped to you in error, we would gladly cover the shipping cost of those back to our warehouse and the shipping cost of the correct item to you. Please contact our customer service to agree a shipping method.
You should expect to receive your refund within four weeks your item being received in our warehouse.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
Any claims for undelivered items should be submitted within 30 days of the order date. If a claim is submitted after this period, Pout Case Ltd reserves the right to refuse reimbursement.
All eligible refunds for returned items will be processed within 30 days of receipt and approval by our warehouse. All eligible refunds requested via the Customer Care team (email@example.com) will be processed within 30 days of being approved. You will receive a confirmation email once approved. If for any reason we are unable to issue your refund, we will contact you within the 30 days. Please note that most banks do take time to process the funds back into your account, and any delays due to bank processing will not be accountable to Pout.
You have the right to cancel your order with us if the order has not yet been shipped. Once shipped, you must go through the returns procedures above.
Store credit is only issued pursuant to our Terms above and in relation to returns of eligible, resealable goods as per above. Any store credit issued is only valid for 12 months after the date on which the store credit was issued. After this date the value of your store credit expires.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
We have made every effort to display as accurately as possible the colors of our products that appear on www.poutcase.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Pout Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Pout and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Pout tries to ensure that the information on this site is accurate and complete. Pout does not promise that www.poutcase.com's content is accurate or error-free. Pout does not promise that the functional aspects of the Site or Pout's content will be error free or that this Site, www.poutcase.com's content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed on Pout videos are the personal opinions of the authors and do not reflect the views of Pout. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to Pout a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but Pout does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email firstname.lastname@example.org. Pout reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Pout and we accept no responsibility for any such views expressed in any media.
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis.
You agree to make proper enquiries about how to use the product. We endeavor to advise on the product use, but this information is not complete. If you have any questions on the proper use of the product, please send an email to email@example.com.
Some products may not be used by men, and some are not advised to be used by women. Please ensure you are aware whether the products suit you. For more information, please write to firstname.lastname@example.org or if you have a medical question, please consult your doctor.
We may include hyperlinks on this Site to other websites or resources operated by parties other than Pout, including advertisers. Pout has not reviewed all of the sites linked to its Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
You have certain rights under the law. In England these include:
Nothing in the Terms is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
All items are dispatched by Hermes or DPD, and other global logistics companies on behalf of Pout. Please note that while we aim to dispatch within 24 hours of receiving your order, please allow 28 days for it to arrive.
We reserve the right not to dispatch to multiple addresses in one order.
Please note that Pout reserves the right to charge shipping cost (and VAT) on any order made on our Site.
From time to time, Pout may choose to promote, alter and cancel shipping costs. The price of shipping at the point of Order completion is final, and is not subject to price adjustment.
Pout may offer free shipping on orders containing a certain minimum number of products or value. This offer will be valid on orders not containing a discount code or other promotion.
Any sample size products will not be eligible for free shipping unless expressly mentioned in a particular offer by Pout.
UK standard service orders get delivered within 3-5 days.
US standard service orders get delivered within 5-7 days.
Worldwide orders get delivered within 7 days. Please consult your specific country on the checkout page for exact shipping times.
Please kindly note that our customer service is open during UK working hours only. Monday - Friday 9-5pm.
Nothing in the Terms is intended to affect your rights under the law (see "Your Rights" above).
If Pout breaches the Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and Pout at the time of you placing your order, and Pout dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.
We make no representations or warranties of any kind, whether express or implied, with respect to this Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Site or any other Site linked to it. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, consequential or special damages, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.
This Site provides general information on a wide range of health topics, but does not contain all the relevant information about health and medical conditions. The information on this Site is not a substitute for professional care by a qualified practitioner and should not be construed as personal medical advice or instruction. No action should be taken based solely on the contents of this Site. If you are concerned about the use of the product you buy on this Site or have any other concerns or questions about your health, you should always consult an appropriate healthcare professional. You should consult your doctor prior to embarking on a vigorous exercise plan, or if you have any serious medical condition, such as back pain, high blood pressure or heart disease, or if you are pregnant. Whilst we do everything we can to bring you trustworthy and reliable information, we cannot give an absolute guarantee that every piece of information on our Site is true, accurate or up to date at all times.
If you are using a medicine, remedy or other supplement, you should always ensure it is safe to start using a Pout product alongside this.
The information on our Site is not designed for use by healthcare professionals. The naming of any organization, product, or complementary therapy or practitioner on this Site does not imply endorsement by us. The information provided on this Site is believed to be accurate and sound, based on the best judgment available to the authors, but readers who fail to consult appropriate health authorities assume the risk of any injuries.
All statements about the results that our product has shown on the Site are personal opinions of either staff and shareholders of Pout, independent bloggers or customers of the Site. They are not intended to diagnose, cure, prevent or treat any diseases.
All testimonies pertain to certain individuals who have used the product. Any statements of results may not be guaranteed by the Shareholders, Directors, staff and the company. Any advice that the Site gives from time to time does not guarantee the results which some people have shown.
At our request, you agree to compensate us fully, defend us, and hold us Pout harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Pout as a result of the Terms or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Pout, and we shall not be liable for any representation, act, or omission on your part.
If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.
The Terms together with all our policies and procedures will be governed by and construed in accordance to the relevant laws of England and Wales. Courts of England and Wales will have exclusive jurisdiction in case of a dispute.
In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.
When you use this Site, you are automatically agreeing that both your access to the Site and your use of it are:
Please refer to this page frequently to review our current Terms.